Prioritize WMS integration and real-time inventory visibility, order accuracy rates, pick-and-pack throughput, temperature-controlled storage if needed, cross-dock capacity, returns processing, and demonstrated carrier relationships. Also evaluate scalability for peak periods, onboarding timelines, and reporting capabilities to support continuous improvement.

Location in Point Hope can shorten sea-based and last-mile legs while reducing exposure to inland congestion; carrier choice may be oriented toward regional and short-sea operators with scheduled sailings or feeder routes. Consolidation strategies and fewer interchange points often lower landed cost but require attention to seasonal frequency and capacity constraints.

Define KPIs such as on-time-in-full (OTIF), order accuracy, inventory accuracy, dock-to-stock time, average order cycle time, and return processing SLAs. Include SLA credits, audit access, dispute resolution, and change management clauses to align incentives and maintain visibility into operational performance.

Use flexible capacity agreements, temporary slotting and labor plans, pre-positioned inventory for anticipated peaks, and cross-dock to minimize touches. Standardize return flows with clear RMA procedures, use automation where ROI is clear, and share advanced forecast data with the 3PL to reduce expedited transportation and chargebacks.