Prioritize measurable capabilities: WMS integration and API connectivity, on-time shipment SLA, inventory accuracy, order cycle time, pick/pack throughput, and scalability. Also evaluate value-added services (kitting, returns), peak-season labor plans, and reporting granularity to ensure alignment with your KPIs and customer promise.

Closer proximity shortens lane miles and reduces fuel and parcel zone surcharges, lowering last-mile costs. Access to I‑90/I‑39 and nearby distribution hubs improves transit reliability and allows for more competitive LTL and TL routing, which matters for fast eCommerce SLAs and frequent B2B replenishment cycles.

Look for modern racking and mezzanine systems, dedicated pick modules, automated sortation or conveyors if volume warrants, robust returns processing, temperature control where needed, and real-time inventory visibility. These reduce pick errors, improve throughput, and support split-fulfillment across online, retail, and wholesale channels.

Elgin operators typically access major parcel carriers (UPS, FedEx), national and regional LTL networks, and nearby Class I rail intermodal facilities for long-distance freight. Proximity to O’Hare provides expedited airfreight options for time-critical shipments and international import links.

Assess fee transparency across storage tiers, pick/pack, receiving, and accessorials. Compare variable vs. fixed cost structures, minimums, and billing cadence. Negotiate clear SLAs with KPI reporting, chargeback terms, and contingency plans for capacity scaling, labor shortages, and peak-season surcharges to control total landed cost.