Prioritize network reach (regional lanes and carrier integrations), facility capabilities (racking, temperature control), technology (WMS and APIs), SLA performance for putaway and picks, and scalability for seasonal peaks. Also review billing transparency and inbound freight handling to align costs with service levels.

Facilities near major corridors reduce linehaul distance and enable later cutoffs for same‑day or next‑day delivery windows, lowering parcel spend and transit days. Proximity to carrier hubs also increases routing options and can improve on‑time delivery metrics.

Look for configurable pick zones, efficient cross‑dock space, scalable pallet storage, and robust returns processing. Integration with marketplaces and ERP systems, accurate slotting strategies, and reliable peak labor plans are critical for mixed channel efficiency.

Common cost elements include storage (per pallet/unit), receiving and putaway, pick & pack by line or order, outbound parcel and LTL rates, and special handling fees. Ask for example invoices and activity assumptions to compare true landed fulfillment costs.

Establish a phased migration plan: start with parallel receiving, conduct cycle counts, validate systems integration and EDI/API flows, run pilot SKUs for order fulfillment, and define escalation protocols. Clear KPIs and a 30–90 day monitoring window reduce operational surprises.