Prioritize dock configuration, bay count, clear height and racking density for throughput needs; a modern WMS with API/EDI connectivity; proven carrier integrations; value‑add services (kitting, returns, labeling); and measured KPIs for inventory accuracy and order cycle time. Also confirm labor pool availability and scalable slot capacity to match peak season demand.

Shorter lane miles to core customer zones reduce parcel and LTL spend and shrink delivery windows, improving OTIF and customer satisfaction. Dense carrier presence supports competitive rates and multiple service levels. Use zone-based rate modeling and transit-time matrices to quantify landed-cost savings and service improvements.

Common models include per-pallet storage, per-line-item pick fees, monthly minimums and transactional receiving charges. Negotiate volume tiers, short-term trial periods, capped rate increases, and flexible labor clauses for peaks. Require transparent SKU-level reporting and a clear fee schedule for exceptions like returns or value-add work.

Require a WMS with real-time inventory, API integrations for marketplaces/carriers, and EDI for B2B customers. Set SLAs for inventory accuracy, order lead time, pick accuracy, and on-time shipments. Insist on regular performance reports, root-cause analysis for exceptions, and a governance cadence for continuous improvement.