Key metrics: inventory accuracy, order cycle time, pick-and-pack throughput, on-time shipping rate, and returns processing speed. Also confirm: WMS functionality, slotting flexibility, peak-season scalability, dock capacity, mezzanine and racked storage options, and SLA penalties for misses.

Provo provides fast I-15 access to major population centers and ports, shorter overland transit to Mountain West customers, and proximity to intermodal railheads. That combination reduces line-haul costs, supports two-day ground strategies, and simplifies carrier consolidation for omnichannel deliveries.

Compare base storage rates, handling fees (receiving, picking, packing), pick unit pricing, minimums, inbound/outbound freight allowances, value-added services, billing cadence, and accessorials. Consider inventory carrying costs and expected seasonal variance to model true TCO.

Integration is essential. Require API or EDI connectivity with your OMS/ERP, real-time inventory visibility, standardized shipment event feeds, configurable reporting, and carrier-neutral parcel rating. Strong integration reduces exceptions, automates reconciliation, and supports faster delivery windows.