Prioritize measurable KPIs: average pick lines per hour, order accuracy, and peak throughput. Verify WMS features (slotting, batch picking, API integration), SLA enforcement, and scalability for seasonal spikes. Request sample performance reports and a tech integration plan to validate live data exchange and exception handling.

Expect strong regional parcel ground and LTL service with typical 1–3 day service to nearby population centers; national lanes rely on regional carrier hubs and long-haul networks. Confirm direct carrier contracts, daily pickup windows, and cross-dock availability to optimize lead times and reduce multi-leg handling.

Rents and utilities are generally lower than large metros, improving fixed-cost profiles. However, evaluate trade-offs in transit time and frequency. Run a cost-to-serve model that includes warehousing, transportation, returns handling, and safety stock to determine net savings.

Require proven reverse logistics flows with inspection and refurbishment, configurable kitting and light assembly, inventory visibility with SKU-level reporting, and localized expedited pick/pack options. Also confirm cut-off times, same-day processing capabilities, and systems integration for order orchestration.