Focus on measurable SLAs: order accuracy, on-time dispatch, pick-and-pack cycle times, dock-to-ship lead time, inventory accuracy, and scalability of labor. Also assess WMS functionality, reporting cadence, security/compliance, and contingency plans for peak periods.

Evaluate proximity to major highways and intermodal links, density of LTL and regional carriers, last-mile network reach, and access to freight forwarding or cross-border routes. Better carrier access reduces transit times, lowers freight costs, and improves delivery windows.

Key features include WMS with real-time inventory, modular racking, dedicated returns processing, cross-dock lanes, scalable labor models, and automation for high-SKU eCommerce flows. Integration with merchants’ order systems and visibility dashboards is critical.

Compare total landed cost—not just rent—by modeling storage, pick/pack, throughput-based charges, receiving fees, and accessorials. Validate proposals with reference checks, site visits, pilot runs, and clear SLAs tied to penalties and performance metrics to mitigate operational risk.