Prioritize connectivity to main highways, warehouse configuration (racking, temperature control), WMS/ERP integration, SLAs for pick/pack/ship, and scalable labor. Evaluate carrier partnerships for outbound lanes and the 3PL’s returns and reverse logistics processes to ensure a consistent omnichannel customer experience.

Model total landed cost including inbound freight, storage, pick/pack labor, and outbound parcel rates. Compare transit time improvements, inventory days of supply, and service failure costs. Use a cost-to-serve matrix segmented by SKU velocity to identify where Kotayk’s lower storage and labor rates deliver the best margin uplift.

Require a modern WMS with API connectivity, real-time inventory synchronization, EDI or API order exchange, carrier rate shopping, and reporting dashboards. Consider barcode scanning, lot/batch tracking, and basic automation for pick accuracy. For complex SKUs, confirm support for kitting, labeling, and channel-specific packing rules.

Lead times vary by lane and carrier but typically range from same‑day local to several days for regional routes. Assess primary carriers and freight forwarders serving your target markets, then set reorder points based on transit time variability and service levels. Maintain safety stock for slow lanes and use cycle counts to keep visibility on replenishment needs.