Prioritize dock and bay capacity, order processing throughput, carrier and last-mile connectivity, IT integration (WMS and EDI/API), and value-added services (kitting, returns). Also evaluate SLA performance metrics, peak-season scalability, and clarity of billing for storage and fulfilment activities.

Location affects road transit time to domestic hubs and access to cross-border corridors. A facility closer to major roads or the regional airport typically reduces last-mile lead times and lowers fuel and carrier charges, while improving predictability for B2B deliveries and international handoffs.

Look for flexible racking and pick systems, ambient and temperature-controlled zones if needed, dedicated packing lines, real-time inventory visibility, and supported returns workflows. Confirm bandwidth for seasonal surges and the provider’s experience with similar SKU velocity profiles.

Negotiate clear SLAs (order accuracy, on-time shipments), transparent rate cards for storage and handling, volume tiers and minimums, penalty and bonus clauses tied to KPIs, and terms for IT connectivity and exit notice to prevent unmanaged cost escalation.