Focus on WMS/ERP integration and real‑time inventory visibility, SLA commitments for pick‑to‑ship and order accuracy, peak season capacity and labor models, availability of bonded and value‑added services, and documented carrier lanes for both domestic last‑mile and export consolidation.

Benchmark per‑pallet and per‑SKU storage rates, cost per pick, inbound/outbound handling fees, and overtime labor assumptions; include duty, VAT, and bonded‑storage impacts on landed cost and model scenarios for seasonal volume and inventory turns.

Evaluate proximity and road/rail access to Chattogram port and the international airport, frequency of consolidation sailings and air services, inland container depot access, LTL/FTL carrier coverage, and the provider’s relationships with freight forwarders and customs brokers.

Track order cycle time (order to ship), pick accuracy, on‑time shipment rate, inventory accuracy, returns processing time, and chargeback frequency. Include penalty‑based SLAs for critical KPIs and regular operational reviews to align capacity and continuous improvement plans.