Require integrated WMS with real-time inventory, scalable pick/pack capacity, cross-dock and consolidation services, returns processing, and multi-carrier shipping. Confirm labor flexing, SLA commitments for order cycle times, and API or EDI connectivity to your storefronts and ERPs.

Transit times from Gaborone are driven by road corridor efficiency and cross-border clearance. Strong carrier networks and consolidation reduce per-unit transport costs; bonded warehousing and cross-dock operations can cut dwell time, improving lead times to regional customers and lowering inventory carrying costs.

Prioritize racked storage density, slotting optimization, secure receiving docks, climate control if needed, automated or semi-automated picking options, durable packaging stations, and a WMS with reporting and exception handling to support high-SKU eCommerce workflows.

Compare base storage (per-pallet/sqm), order handling (per-order/per-line), pick fees, inbound receiving charges, and accessorials. Request detailed sample invoices, clear minimums, SLA penalty terms, and a rate card for seasonal surcharges to model total landed and fulfillment cost accurately.

Confirm the 3PL’s bonded warehouse licensing, experienced customs brokerage, documentation controls for HS codes and certificates of origin, and procedures for inspections. Understand import duty deferment options, local tax treatment, and estimated clearance times to avoid unexpected delays or costs.