Prioritize SLA-driven metrics and infrastructure: measurable on-time pick/pack times, inventory accuracy, and scalable storage. Verify carrier integrations, cross-dock capacity, and contingency routing for seasonal access. Assess value-added services (kitting, returns processing), technology stack (WMS/API), and experience with regional freight modalities to control cost-to-serve and preserve customer lead-times.

Transit times reflect a mix of river, air, and limited road links; air and river options can reduce lead times but increase unit cost. Consolidation and scheduled cross-dock movements reduce FTL spend. Negotiate carrier SLAs and weekly consolidation windows to balance cost and speed, and use zone-based inventory to position stock closer to high-demand corridors.

Onboarding commonly includes site audit, WMS integration, SKU master and ASN setup, and test orders. Expect SLA negotiation for receiving, putaway, pick accuracy, and lead times. Common documentation requirements are business registration, product compliance certificates, standard operating procedures, and transport manifests. Typical lead times range from 4–8 weeks depending on systems integration and training needs.