Focus on SLA performance (OTD, order accuracy), WMS/TMS integration, throughput capacity, cross-dock capability, temperature control if required, and demonstrated carrier relationships. Verify peak-season scalability, local labor reliability, and reporting cadence for inventory and order KPIs.

Lovech’s central position shortens transit times to northern and eastern Bulgarian markets and to Romania, improving last-mile windows. Road-first connectivity and regional rail options expand carrier choice, reducing lead times and enabling consolidated LTL and full-truck shipments for B2B and omnichannel networks.

Require real-time WMS APIs, order management integrations, EDI or API connectivity with marketplaces/carriers, and dashboards for cycle counts, inventory accuracy, order lead time, and fill rate. Insist on standard reporting, exception alerts, and SLA penalties tied to key metrics.

Negotiate base storage rates, handling and pick/pack fees, accessorial charges, inbound receiving terms, minimums, and indexation clauses. Include clear volume tiers, review periods for labor or fuel surcharges, termination windows, and KPI-based service credits to align incentives and control total landed costs.