Prioritize metrics that drive customer experience and cost: order accuracy, dock-to-stock and pick-to-ship velocity, average dwell time, and on-time delivery rate. Evaluate capabilities for IT integration (WMS/APIs), returns handling, value-added services, and scalable labor/space to accommodate seasonality and SKU growth.

Razgrad’s road and rail connectivity shortens inland transit to EU distribution hubs and Black Sea ports, improving carrier route options and consolidation opportunities. This can lower freight tiers and reduce lead times; assess local carrier density and intermodal options to quantify landed-cost savings for your lanes.

Negotiate clear SLA metrics on order accuracy, cut-off times, pick/pack throughput, inventory accuracy, and chargeback terms. Include performance-based KPIs, dispute resolution timelines, and provisions for peak staffing, liability limits, and regular operational reviews to protect service continuity.

Look for providers offering integrated returns processing, kitting and light assembly, multi-temperature storage if required, custom packaging, and real-time inventory visibility. These services help reduce time-to-fulfill for omnichannel orders and improve unit economics across direct-to-consumer and B2B channels.