Evaluate: inventory visibility and real-time WMS integration; transit times and carrier network to DRC/Rwanda/Tanzania; customs handling and bonded storage capacity; SLA metrics for pick-and-pack, cut-off times and returns; pricing transparency including inbound receiving, storage tiers and pick fees.

Expect multimodal options (lake port access on Tanganyika plus regional trunk roads), local trucking pools for last-mile and cross-border routes, proximity to customs brokerage services, and limited airfreight options through nearby airports—suitable for consolidated, trunked and short-sea movements.

Pricing commonly includes receiving and putaway fees, storage (by pallet or cubic metre), pick-and-pack and outbound handling, cross-dock or consolidation surcharges, and value-added services. Monitor minimums, detention and demurrage, customs duty handling fees, and SLA penalties when negotiating terms.