Assess operational fit across SLA performance, technology, and cost-to-serve. Key checks include:

• WMS functionality and integration (API/EDI)
• SKU throughput and picking productivity
• Storage types (bulk, racked, temperature control)
• Carrier relationships and linehaul frequency
• Pricing transparency and scalability

Expect core capabilities: reliable dock and yard capacity, scheduled linehaul to major hubs, cross-dock options, and partnerships with regional carriers. Also verify customs facilitation, secure inventory handling, and contingency plans for road disruptions.

Longer or variable transit and border clearance increase safety stock and buffer inventory, raising holding costs. Use zone-based allocation, staggered replenishment, and periodic review of lead-time assumptions to optimize inventory and reduce landed cost exposure.

Negotiate clear SLAs for order cycle time, on-time dispatch, and accuracy. Define KPIs (OTIF, pick accuracy, dock-to-stock time) and billing cadence. Require WMS access or API/EDI feeds for real-time visibility, agreed audit rights, and predefined chargeable events to avoid billing disputes.