Prioritize location relative to ports and major highways, throughput capacity, WMS integration and APIs, pick-and-pack accuracy rates, temperature-controlled space if required, turnaround times for peak volumes, and transparent carrier and accessorial pricing. Also evaluate reverse-logistics capability and SLA penalties for missed performance targets.

Close proximity to Itajaí and nearby ports shortens container drayage and customs transit times, reducing dwell and demurrage risk. Strong highway connectivity supports same-day or next-day regional distribution, lowering last-mile miles and freight spend. Overall, reduced lane distance improves predictability and lowers landed cost per unit.

Look for a modern WMS with lot and batch tracking, real-time temperature monitoring, SLA guarantees for order cutoffs, order accuracy and fill rate, integrated carrier connectivity, and automation for high-velocity SKUs. Verify maintenance schedules and redundancy for refrigeration to avoid spoilage and costly disruptions.

Negotiate transparent accessorial fee schedules, tiered storage and throughput pricing, minimum volume commitments aligned to scale, performance incentives tied to KPIs, liability and insurance terms, and clear billing on returns processing. Include review periods to rebalance rates as volumes or service needs change.