Prioritize on-time-in-full (OTIF), order accuracy, pick-to-ship cycle time, inventory accuracy, and dock-to-delivery lead time. Verify WMS/API/EDI connectivity, real-time inventory visibility, returns processing, and dispute resolution SLAs. Also review capacity scalability and peak staffing plans to ensure consistent performance during seasonality.

Illapel’s primary movement is road-based, with access to main highways feeding national networks; this generally offers predictable transit windows and lower handling stages. Closer proximity to coastal gateways reduces ocean drayage and export lead times. Review available carrier partners, consolidation lanes, and frequency to understand cost trade-offs between speed and parcel/LTL pricing.

Expect modern racking, secure receiving docks, climate-controlled options where required, and WMS-driven slotting. Value-added services should include pick-and-pack, kitting, labelling, segmentation for channel-specific packing, and reverse-logistics capabilities for efficient returns. Evaluate 3PL capacity plans for peak volumes and cross-docking to reduce handling time.

Negotiate transparent rate cards for storage (per pallet/ft²), throughput/handling fees, minimums, and accessorials (fuel, detention, special handling). Include performance-based SLAs, volume-tier pricing, short-notice scalability, and clear termination/notice clauses. Regular rate reviews, KPIs tied to fee adjustments, and liability limits will help control total landed logistics cost.