Prioritize warehouse layout and scalability, inventory accuracy (WMS capabilities), SLA performance, handling of returns and kitting, and carrier integrations for Nordic and EU lanes. Also evaluate cross-dock capacity, bonded storage availability, and proximity to ports/air cargo facilities to minimize lead times.

Tallinn’s location shortens sea and road lanes to Finland and Sweden, enabling lower short-sea rates and faster ferry connections. Direct road and rail corridors reduce inland transit to Latvia, Lithuania and Poland, lowering fuel and linehaul costs while improving delivery windows to Northern Europe.

Confirm the 3PL’s experience with EU import/export procedures, EDI or API customs filings, bonded warehouse operations, and VAT processing. Critical items include accredited customs brokers, digital manifest handling, and established processes for duties, declarations, and audit trails.

Negotiate transparent pricing for storage tiers, pick-and-pack, throughput-based handling, and peak surcharges. Define KPIs for inventory accuracy, on-time fulfillment, and order cycle times. Consider minimum term flexibility, guaranteed capacity windows, and penalties or credits tied to SLA failures.