Assess throughput (orders per hour), dock door count and cross-dock capability, WMS functionality and API maturity, SKU velocity handling, labor productivity, and proximity to the Port of Volos and major highways. Also review returns processing, customs clearance experience, peak-season scalability, and documented SLAs for order accuracy and lead times.

Port and multimodal access reduce drayage and transit times by enabling direct ocean-to-land transfers and efficient rail or road onward transit. Closer proximity to carriers and regional terminals lowers cost-per-shipment through consolidation opportunities and shorter last-mile runs, improving on-time delivery and reducing overall logistics spend.

Negotiate metrics for inventory accuracy, order cycle time, on-time dispatch rates, and dock-to-stock SLA. Define clear storage and handling rate tiers, minimum billing windows, chargeback terms for errors, seasonal capacity guarantees, and regular performance reviews tied to service credits to control costs while maintaining service levels.