Prioritize facility throughput (dock doors, cross-dock capability), IT integration (WMS + EDI/APIs), SLA definitions for pick/pack/ship, inventory accuracy targets, and demonstrated carrier relationships for last-mile coverage. Also evaluate surge capacity and reverse logistics processes to support returns.

Carrier density and highway connectivity determine transit time variability and freight rates. Closer access to national highways and reliable regional carriers reduces LTL costs and shrinkage in lead times. Review carrier mix (road, rail, air) and historical transit performance to model landed-cost scenarios.

Look for racked storage density, mezzanine or bulk zones for SKUs by velocity, barcode-enabled WMS, dedicated packing stations, returns handling, and climate control where required. These elements directly impact pick rates, order accuracy, and on-time delivery performance.

Negotiate clear SLAs (OTD, accuracy), structured fee schedules (storage, handling, value-added services), liability and insurance terms, capacity commitments, KPIs with penalties/incentives, and data ownership/visibility requirements to mitigate service and cost risks.