Require clear SLAs (OTIF, pick accuracy), WMS and API capabilities for real‑time visibility, warehouse proximity to port/airport, inventory accuracy and cycle‑count processes, return management, value‑added services (kitting, QC), staffing plans for peaks, and transparent billing. Validate with customer references and operational KPIs.

Access to Tanjung Priok and Soekarno–Hatta reduces import/export lead times and enables consolidation strategies that lower per‑unit transport costs. Road congestion and container dwell impact transit time—so factor feeder frequency, intermodal links, and cross‑dock options into landed‑cost models when designing inventory placement.

Major cost drivers include storage (sqm), pick & pack labor, inbound receiving, order minimums, value‑added services, customs/demurrage, and last‑mile delivery. Optimize by redesigning network nodes, consolidating SKUs, negotiating seasonal rates and service bundles, improving slotting, and using cross‑dock or bonded facilities to reduce handling and dwell fees.

Track OTIF, order cycle time, pick/pack accuracy, inventory accuracy, returns processing time, damage/claims rate, and carrier on‑time performance. Insist on daily operational dashboards, weekly exception reporting, and monthly business reviews with root‑cause analysis and an agreed improvement plan tied to contractual KPIs.