Evaluate dock configuration, number of loading bays, racked cubic capacity, temperature-controlled options, WMS compatibility and API support, SLA performance history, inbound/outbound carrier connectivity, ability to scale labor during peaks, and proximity to major road and port connections for multi-channel distribution.

Shorter transit times reduce fuel and linehaul costs and improve on-time delivery rates. Dense carrier networks in the region provide competitive routing and last-mile choices, enabling tighter SLAs and more reliable lead-time windows—critical for same-day or next-day eCommerce promises.

Require flexible labor models, surge capacity clauses, overflow storage options, returns processing workflows, and WMS with real-time inventory, barcode scanning, and merchant-facing portals. Ensure the 3PL supports electronic returns authorizations and has documented peak staffing plans.

Model land, labor and handling rates, average inbound/outbound miles to customer clusters, parcel and LTL accessorial costs, and inventory carrying costs tied to lead times. Layer in slotting efficiency, expected pick rates, and SLA penalties to compare true landed fulfillment cost across providers.

Negotiate clear KPIs for on-time shipping, order accuracy, inventory accuracy, and throughput; define chargeback mechanics, surge pricing, and termination clauses; require regular operational audits, WMS access, scorecard reporting cadence, and escalation paths for SLA breaches.