Prioritize providers with direct access to the A4 and A23 motorways, proximity to the Port of Trieste for ocean import/export, and regular connections to regional rail terminals. Ensure the 3PL has established LTL and full-truckload carrier agreements across Italy, Austria and Slovenia to optimize transit times and reduce handling stages.

Compare total landed cost including rent, labor rates, utilities and local taxes. Evaluate labor availability for shifts and seasonal peaks, plus industrial zoning for expansion and heavy vehicle access. Include handling rates, storage density options and any incentives from local logistics parks in your TCO model.

Require a modern WMS with API-based integrations to marketplaces and carriers, real-time inventory visibility, configurable pick-and-pack workflows, batch and lot tracking for cold chain, and proven processes for returns handling. Verify SLA-backed throughput metrics and the provider’s ability to scale for promotions and seasonality.

Cross-border distribution requires 3PLs with customs brokerage relationships, knowledge of transit documentation, and experience with EUR.1, T1 and ATA procedures where applicable. Factor in lead-time buffers for inspections, bonded storage options, and harmonized tariff management to avoid unexpected delays or duties.

Negotiate KPIs including order lead time, pick accuracy, on-time shipment rate, inventory accuracy, and dock-to-carrier cycle time. Include penalties or credits for SLA misses, scheduled review cadences, and a defined change-management process for carrier substitutions and capacity surges.