Prioritize measurable KPIs: dock door capacity and utilization, pallet positions, average order pick accuracy, order lead times (TAT), inventory accuracy, and SLA adherence. Also assess carrier connectivity, WMS compatibility, and peak-season scaling plans.

Bonded options delay duty payments and can lower upfront landed costs for import-heavy SKUs. Close customs and cross-border corridors reduce clearance time and overland transit, improving delivery windows and lowering carrier premiums for expedited shipments.

Require WMS with API connectivity, real-time inventory visibility, EDI or API for carriers, configurable picking workflows, and reporting dashboards. Confirm support for returns processing, kitting, prep services, and scalable racked or bulk storage.

Compare quotes using a total-cost model: fixed storage and service fees, variable pick/pack and handling rates, inbound/outbound freight integration, minimums, SLA penalties, and seasonal surcharges. Stress-test scenarios for growth and peak volume to reveal true cost differentials.