Evaluate facility class (clear height, racking, dock positions), WMS/OMS integration and API maturity, carrier connectivity and scheduled pickups, handling of returns and reverse logistics, and SLA commitments for picking, packing, and same/next-day shipping. Also check yard capacity and local labor availability to avoid seasonal bottlenecks.

Compare fixed and variable fees (storage, handling, pick/pack, cross-dock), inbound and outbound freight rates, customs and duties processing fees, inventory carrying costs, and value-added service charges. Request scenario-based quotes for peak and off-peak volumes and run a cost-to-serve model by SKU and channel to surface margin impact.

Look for bonded and customs-friendly facilities, sufficient truck marshalling areas, secure storage for high-value stock, temperature-controlled zones if needed, certified handling for regulated goods, and demonstrated experience with cross-border documentation and expedited customs clearance procedures.

Run a phased pilot: start with a controlled SKU set and defined volumes, agree SLAs and KPIs, validate WMS integrations and EDI/API transactions, monitor cycle times and error rates, and conduct joint reviews. Consider these checkpoints:

• Inventory accuracy and receiving speed
• Pick/pack accuracy and order cycle times
• Carrier handoffs and lead times