Evaluate WMS integration, inventory accuracy rates, pick-and-pack throughput, SLA commitments for order lead times and returns handling. Prioritize facilities with visibility tools (EDI/API), scalable labor plans for peaks, and documented KPIs. Confirm on-site security, insurance, and contingency plans for carrier disruptions.

Prioritize 3PLs with direct access to national highways and regional rail terminals, regular road carrier networks to Almaty and Bishkek, and experience coordinating intermodal transloads. Check integrations with parcel and LTL/FTL providers, transit time profiles, and presence of bonded or temporary storage options for cross-border flows.

Compare base rent per pallet or sqm, inbound handling, pick-and-pack fees, minimum monthly charges, storage tariffs by cubic meter, and value-added services (kitting, labeling). Include fuel or congestion surcharges, customs handling fees, and system access charges. Use normalized per-order and per-month scenarios to benchmark total landed handling costs.

Confirm the provider’s experience with Kazakhstan customs procedures, documentation requirements, and transit declarations. Verify availability of bonded storage or customs clearance support, licensing for import/export handling, and processes for VAT/refund handling. Ensure compliance procedures and audit trails are documented.