Prioritize measurable KPIs and infrastructure: throughput capacity, slotting and racking types, warehouse management system compatibility, SLA-defined order-to-ship times, and integration with your eCommerce and ERP systems. Also evaluate inbound receiving windows, returns processing, and contingency plans for seasonal peaks.

Location impacts lane density and drive time to major markets. Facilities near arterial highways and intermodal terminals reduce drayage and linehaul costs, while proximity to border crossings shortens customs transit. Evaluate carrier pickup frequency, routing options, and average daily truck availability when modeling landed cost and lead-time scenarios.

Look for real-time inventory visibility, API-driven order and shipping integrations, configurable WMS workflows, and support for barcode/RFID scanning. Essential features include dynamic slotting, batch picking modes, automated carrier rate-shopping, and analytics for cost-per-order and dwell-time optimization.

Negotiate clear SLAs for order accuracy, on-time shipments, and inventory reconciliation cadence. Define chargeback rules for errors, transparent rate tables for storage and handling, minimum volume clauses, and review periods for labor and fuel surcharges. Include KPIs with remedies and regular performance reviews to maintain operational alignment.