Prioritize pick-pack accuracy, order cycle time, dock and staging capacity, SKU velocity handling, and WMS/OMS integration. Verify carrier connectivity, returns processing, and value-added service capabilities (kitting, labeling). Review SLA metrics, audit trails, and scalability for peak seasons.

Transportation access determines transit times and freight consolidation opportunities: proximity to main roads and cross-border routes reduces LTL spend and dwell time. Better carrier density enables competitive rates and improved delivery reliability, lowering overall landed cost and improving on-time performance.

Key features include scalable racking, multi-temperature zones, ample dock doors, bonded/clearance options, and a robust WMS. Value-added services—returns processing, kitting, quality inspection, and custom labeling—are critical for omnichannel retailers managing varied SKU profiles and reverse logistics.

Expect modular pricing: storage by pallet or cubic meter, throughput fees (pick/pack), inbound/outbound handling, and value-added service charges. Clarify minimums, billing cadence, SLA penalties, inventory reporting cadence, and clauses for seasonal scalability or exit terms to control long-term cost exposure.