Prioritize SLA metrics, inventory accuracy, WMS/API compatibility, carrier connectivity, and contingency capacity for peaks. Verify security, temperature control if required, and clear fee structures to avoid hidden charges. Request references and on-site process documentation before committing.

Proximity to the regional port reduces ocean-to-warehouse drayage and inbound transit time, lowering landed cost and enabling faster replenishment. Good feeder roads shorten domestic distribution legs; evaluate typical carrier schedules and consolidation options to optimize routing and rates.

Confirm WMS features (lot/serial tracking, real-time APIs), pick/pack workflows, barcode scanning, racking density, and automation options. Validate inventory accuracy history, EDI/API integrations with your platform, and reporting capabilities for KPIs and chargebacks.

Use inventory segmentation, safety-stock rules, and replenishment cycles aligned to transit times. Define a returns workflow with RMA SLAs and disposition options. For cross-dock, set precise cut-off times and palletization standards to minimize handling and cycle time.

Negotiate transparent rate cards, minimum volume commitments, and clear demurrage/chargeback clauses. Set measurable KPIs: order accuracy, on-time shipments, inventory variance, and lead-time thresholds. Include performance review windows and remediation steps tied to penalties or service credits.