Assess proximity to the North–South Expressway, access to regional ports (e.g., Lumut) and feeder roads to Penang/Port Klang, on-site loading docks and staging, carrier network partnerships for LTL/FTL, and intermodal drayage capabilities to ensure predictable lead times and lower total landed cost.

Perak typically offers lower land lease and construction costs and competitive labor rates versus Klang Valley. This reduces fixed overhead for distribution centers, though specialized labor and advanced automation contractors may be more concentrated in larger metros.

Require a modern WMS with API/EDI integrations to your OMS, real‑time inventory visibility, barcode/RFID scanning, configurable pick/pack workflows, returns processing, and carrier-neutral shipping integrations to maintain order accuracy and predictable lead times.

Include inventory accuracy, pick‑and‑pack accuracy, order cycle time, OTIF (on‑time in‑full), dock‑to‑ship throughput, chargeback criteria for errors, and reporting cadence. Define remediation steps and performance-based fee mechanisms tied to these KPIs.