Prioritize measurable KPIs and SLA clauses: order accuracy, on-time fulfillment, lead times (dock-to-delivery), inventory accuracy, pick/pack throughput, return processing times, and system uptime. Require reporting cadence, penalty or remediation terms for missed SLAs, and defined onboarding timelines to verify 3PL capacity before scaling.

A facility in Birkirkara shortens island transit to ports and airport, enabling tighter pickup windows and faster last-mile service. Local carrier density supports daily departures; for international lanes, consolidation frequency and connection times to air/sea gateways determine landed cost and lead time. Consider carrier contracts and weekly sailings when modelling costs.

Require a modern WMS with real-time inventory, barcode scanning, batch/lot tracking, and API connectivity. Assess physical assets: dock levelers, adequate pallet racking, mezzanine capacity, ambient and cold storage options, secure receiving, and flexible pick/pack areas. Automation and scalable labor plans are important for peak seasons.

Negotiate clear unit rates (storage per pallet/cubic meter, pick/pack fees), minimums, inbound receiving charges, slotting and handling fees, and fuel surcharges. Include volume-tier discounts, clear invoicing formats, audit rights, termination notice, and KPI-based adjustments to align cost with performance.