Evaluate SLAs against pick-to-ship times, order accuracy, inventory accuracy, and on-time delivery. Require measurable KPIs, penalty clauses for missed SLAs, and reporting cadence. Check contingency plans for road disruptions and seasonal capacity spikes to ensure consistent service.

Prioritize secure racked storage, cross-dock capacity, staging for cross-border shipments, climate control where required, and modern WMS integration. Verify handling equipment, trained staff, and procedures for inbound QC, kitting, and returns processing.

Routing options determine lead times and cost. Strong road carrier density and competitive LTL/pallet networks reduce transit times and freight premiums. Assess available direct lanes to your main markets and transloading options for multimodal consolidation.

Common models include per-pallet/month storage, per-pick and pack, receiving per-pallet, and monthly minimums. Key cost drivers: inventory velocity, seasonal peaks, SKU complexity, value-added services, and inbound carrier mix. Request a modeled cost scenario using your SKU mix.