Evaluate WMS capabilities and API/connectivity to marketplaces, inventory accuracy and cycle-count performance, pick-and-pack throughput, SLA for order lead time, returns processing, and value-added services (kitting/labeling). Also benchmark cost-to-serve by SKU and expected peak-season scalability.

Carrier density around Quatre Bornes reduces transit times and enables more competitive LTL and parcel rates. Shorter in-country transit lowers fuel and detention exposure, improving on-time delivery metrics and reducing buffer inventory needs.

Prioritize clear truck access and staging, racked storage versus bulk, cross-dock capability, temperature-controlled zones if required, robust security and redundancy for utilities, and demonstrated labor productivity and training programs.

Negotiate transparent pick/pack and storage rate structures, minimums and surge pricing, inventory reconciliation SLA penalties, IT integration and onboarding fees, break clauses for volume growth, and defined KPIs with quarterly reviews.