Prioritize measurable KPIs: dock door capacity, throughput per hour, slotting efficiency, and order lead-time. Evaluate WMS compatibility, carrier integration, pick-pack accuracy, multi-temperature handling, and documentation for cross-border shipments. Confirm labor availability and contingency plans for seasonal peaks.

Proximity to major arterial roads and border crossings reduces transit time and fuel costs, improving landed cost and service reliability. Strong LTL/FTL and parcel carrier access enables flexible routing and carrier optimization, lowering dwell time and enabling shorter delivery windows.

Key features include dedicated eCommerce zones, pick-face density, automated sortation or conveyance, configurable packing stations, integrated shipping label printers, and real-time WMS dashboards. These reduce error rates, accelerate processing, and support same-day or next-day SLAs.

Negotiate transparent rate sheets for storage, receiving, and fulfillment; volume-tier pricing; chargebacks for inaccuracies; service-level credits; and clear definitions for value-added services. Include inventory ownership clauses, minimum throughput commitments, and scheduled reviews for rate adjustments.