Focus on order cycle time, on-time shipment percentage, inventory accuracy, pick-and-pack throughput, and return processing speed. Verify WMS integration, SLA definitions, reporting cadence, and contingency plans for peak volumes. Ask for KPI baselines and penalties tied to service-level failures.

Key cost drivers include storage per pallet/day, throughput fees (receiving, picks, packs), pick-and-pack labor rates, outbound parcel rates, inbound receiving charges, and accessorials. Check minimums, billing cadence, chargebacks, and technology or EDI fees to compare true landed costs.

Attributes include short drayage to nearby ports, direct access to major highways and intermodal terminals, dense LTL and parcel networks, and proximity to regional hubs. These reduce transit variability and support faster transit promises for both B2B and consumer deliveries.

Request system demos and EDI/WMS integration tests, review SLA language and KPI reporting samples, conduct site visits and reference checks, run a pilot or phased onboarding, and confirm escalation procedures and peak staffing plans to avoid service disruptions.