Prioritize metrics like on-time shipments, order accuracy, and average pick-pack cycle time. Evaluate facility capabilities: SKU slotting density, automation level (conveyors, pick-to-light), temperature control, and returns handling. Check carrier integrations, EDI/API connectivity, and scalability for seasonal peaks to align with omnichannel volume profiles.

Close port access and intermodal links reduce inland drayage and transfer steps, lowering total transit time and handling costs. Shorter road hauls to regional distribution hubs cut last-mile surcharges. For import-heavy flows, consolidated inbound windows and rail access can materially reduce landed costs and improve inventory velocity.

Common models include per-pallet/per-cubic rates, pick-and-pack per-order fees, and labour-based charges for value-added services. Negotiate throughput tiers, minimum-volume opt-outs, transparent accessorials, and seasonal rate caps. Seek SLAs for accuracy and transit times and clauses for scalability during growth or peak seasons.

Assess insurance limits, cargo liability, data security for order and customer data, and compliance with customs and bonded storage rules if applicable. Review business continuity plans, capacity redundancy, and certifications (food safety, GDP for pharmaceuticals). Validate audit trails for inventory and returns to reduce operational and regulatory risk.