Prioritize inventory accuracy, order cycle time, pick/pack throughput, and on‑time delivery rate. Confirm WMS/API integration, EDI or marketplace connectors, SLA penalties, returns processing, and visibility tools for real‑time inventory and order tracking.

Proximity to State Highway 1 and the Main South rail line reduces dray distances to regional ports and hubs, lowering fuel and linehaul costs. Reliable carrier schedules and LTL networks cut transit variability, which helps compress safety stock and reduces expedited freight spend.

Look for flexible racking, multiple dock doors, cross‑dock capacity, scalable labour pools, and formal overflow plans. Technical capabilities should include robust WMS, pick‑by‑scan, API integrations, and configurable kitting/assembly workflows to handle peak volumes and complex orders.

Compare unit economics (per‑pick, per‑pallet, storage per pallet/m3), inbound receiving fees, return handling, and minimums. Require clear SLA definitions for accuracy, on‑time shipments, and chargeback mechanisms. Insist on transparent billing, audit rights, and a defined escalation path for service issues.