Assess racking and storage density, receiving and put-away throughput, pick-and-pack speed, inventory accuracy systems (WMS integration), and capacity for returns processing. Verify local carrier pickup schedules and the provider’s experience with your product profiles and required handling standards.

Key drivers are space (sqm) rates, labor costs per pick, inbound/outbound freight lanes, and value-added service fees. Optimization levers include slotting by velocity, consolidated inbound shipments, negotiated carrier contracts, and automated labor planning tied to demand forecasts.

Choose 3PLs with documented experience handling customs documentation, bonded storage options, and reliable cross-border carrier partners. Operational controls—standardized packing, accurate manifesting, and predefined transit SLA clauses—improve reliability and simplify compliance.

Define inventory accuracy targets, order cycle time (order-to-ship), on-time shipping rate, picking productivity, and return processing time. Include clear chargeback or rebate terms tied to SLA breaches and regular operational review cadences to drive continuous improvement.