Evaluate service-level KPIs (order lead time, accuracy), warehouse layout and racking, IT and WMS integration, labor model and capacity flexibility, and value-added services such as kitting, returns handling, and cross-docking. Also review carrier relationships and reporting capabilities to ensure visibility across the fulfillment lifecycle.

Transportation costs are driven by distance to coastal ports, last-mile density, and road conditions. Using a local 3PL in Bauchi State can reduce inland drayage and last-mile mileage for northern routes, lower total landed cost to northern customers, and improve predictability through established regional carrier networks.

Confirm clear documentation on building standards, fire safety, bonded or customs facilitation if needed, reliable utilities, and secure perimeter control. Verify IT integrations (EDI/WMS/APIs), SLAs for uptime and inventory accuracy, and the provider’s experience with seasonal peaks and SKU proliferation.

Establish a balanced scorecard including on-time fulfillment, order accuracy, inventory shrinkage, and cost-per-order metrics. Set regular business reviews, joint root-cause analysis for exceptions, and agreed escalation paths. Use data-sharing and real-time dashboards to drive iterative operational improvements.