Prioritize measurable KPIs and infrastructure:

• WMS integration and real-time inventory visibility
• Pick-and-pack accuracy, SLA for order cycle time
• Dock capacity, staging area, and storage density

Carrier mix, schedule frequency, and proximity to ports/major routes directly affect transit lead times and freight pricing. Shorter routes reduce fuel surcharges and inventory days on hand, improving landed cost and customer delivery promises.

Focus on transparent rate tables, scalable space and labor clauses, minimum volume commitments, and defined SLA credits for errors or delays. Include clear demurrage, storage tiering, and termination notice periods.

Validate certified temperature control, continuous monitoring, alarm and backup power systems, traceable lot handling, and documented procedures for recalls. Ensure staff training and compliance records are available.

Assess API availability, EDI support, real-time inventory feeds, and plug-ins for major marketplaces. Confirm test environments, onboarding timelines, and reporting capabilities to match your order routing and analytics needs.