Require a WMS with real-time inventory visibility, clear SLA KPIs (order accuracy, pick-pack speed, on-time shipments), bonded storage for import flows, dedicated pick-and-pack capacity, returns processing, and value-added services (kitting, labeling). Also verify peak throughput capability and contingency plans for customs or port disruptions.

Bonded storage delays duty payment until clearance, lowering upfront cash flow. Experienced customs brokers and pre-clearance processes reduce dwell time and demurrage. Integrated documentation and EDI between 3PL and freight forwarder minimize delays, but tariff classification and inspection rates directly impact landed cost and total lead time.

Key connections include Jacksons International Airport for airfreight, the commercial seaport for container and breakbulk, coastal feeder vessels for island routes, and domestic trucking for inland distribution. Evaluate carriers for LTL/LCL coverage, frequency, and cold-chain capability if applicable to your SKU profile.

Expect a mix of storage (per pallet or per cubic metre), handling (inbound/outbound per pallet or per SKU), pick-and-pack fees per order line, monthly minimums, and tiered rates for volume. Negotiate SLA credits, CPI indexation, lead times for capacity changes, and clear demurrage and detention responsibilities.