Prioritize measurable KPIs: order cycle time, pick-and-pack accuracy, inventory turnover, and on-time shipment rates. Also confirm WMS/API integration, real-time inventory visibility, returns processing SLA, and minimum billing increments to ensure cost predictability and scalable operations.

Look for dock depth and loading capacity, cross-dock capability, secure pallet racking, and staging areas. Verify direct relationships with regional carriers and scheduled trunking services. If helpful, confirm these checklist items:

• Dedicated LTL consolidation lanes
• FTL routing options
• Intermodal transfer proximity

Compare rent per pallet position, labor rates, average headcount productivity, and local payroll taxes. Factor in transportation spend due to distance to major hubs, and verify flexible scale options (seasonal labor pools, temporary pallet positions, or expansion space) to balance lower fixed costs with potential transit premiums.

Require API-based order routing, real-time inventory sync, EDI or modern webhooks for carrier booking, and customizable SLA reporting. Request sample dashboards for pick accuracy, fill rates, and returns disposition, plus defined remediation steps and penalties for missed service levels.