Prioritize metrics and capabilities: on‑time delivery, pick/pack accuracy, integration (API/EDI), real transit times to major customer clusters, and access to multiple carriers. Review facility layout, labor model, peak capacity handling, and audit reports. Negotiate clear SLAs, chargeback terms, and visibility requirements before onboarding.

Confirm racking density, clear height, dock count, cross‑dock capability, and temperature‑controlled zones. Assess kitting, bespoke packaging, returns processing, inspection, and labeling services. Ensure the 3PL’s WMS supports order routing, inventory segmentation, and real‑time reporting to maintain omnichannel SLAs.

Proximity to coastal terminals and arterial highways reduces drayage and in‑transit days, enabling consolidation and higher cube utilization. Dense carrier networks increase bidding competition, lowering freight rates. Cross‑dock capability in Dagupan shortens handling cycles for palletized B2B shipments and improves on‑time performance.

Insist on measurable KPIs: OTIF, pick accuracy, order cycle time, inventory accuracy, and chargeback resolutions. Include audit rights, minimum insurance, liability caps, SLA credits, termination notice, and data access provisions. Regular performance reviews and a clear escalation path protect service continuity and cost predictability.