Focus on service mix (pick-pack vs palletized), SLA performance for order-to-ship, inventory visibility (WMS capabilities & integrations), carrier connectivity for last-mile and LTL, and scalability for peak seasons. Validate lead times and sample operational KPIs before contracting.

Proximity to trunk routes and port feeders reduces drayage and linehaul costs and shortens transit times to primary markets. Choose sites near carrier consolidation points to lower LTL rates and improve on-time metrics; evaluate typical dwell times and access to peak-hour traffic corridors.

Verify certified temperature-controlled space with monitoring and alarm systems, GDP/GMP-aligned handling procedures if required, bonded or customs-cleared areas for cross-border trade, and documented traceability in the WMS. Confirm contingency power and redundant refrigeration plans.

Negotiate transparent chargebacks for pick-pack labor, storage tiers, and inbound receiving windows; secure agreed KPIs with service credits; review minimum volumes and lease flexibility; and model carrier pass-throughs and fuel surcharges to estimate total landed fulfillment cost.