Prioritize pick-and-pack accuracy, on-time shipment rate, inventory accuracy, order cycle time, and returns processing. Also evaluate WMS/API integration, slotting and storage flexibility, peak handling capacity, and carrier connectivity to ensure consistent SLA performance and multichannel support.

A central Makati location shortens last‑mile routes, reduces fuel and trucking time, and can lower express shipping premiums. It also decreases transit variability to retail and corporate customers, improving predictability in SLAs and reducing buffer inventory needs.

Require a WMS with real-time inventory sync, API connectivity for order routing, barcode/RF scanning, batch/lot tracking, and support for EDI or modern RESTful APIs. These features reduce reconciliation time, improve order accuracy, and enable automated carrier selection and tracking.

Negotiate transparent storage and handling rates, minimums and volume tiers, peak season escalation clauses, inbound receiving charges, pick/pack and kitting fees, and SLAs tied to service credits. Clarify billing cadence, liability limits, and exit terms to control total landed cost as volume changes.