Evaluate WMS functionality, inventory accuracy, order cycle time, pick-and-pack throughput, returns handling, and SLA uptime. Confirm carrier integrations, EDI/API connectivity, kitting and value-added services, inbound receiving velocity, and clear KPIs for accuracy, on-time shipments, and chargeback terms.

Closer proximity reduces drayage and enables faster consolidation and container turn times, lowering lead times and inventory days. Proximity to air and sea gateways in Mandaue improves LCL/LTL options and export routing, which typically decreases freight premiums and overall landed cost for time-sensitive and high-volume lanes.

Review pricing model (storage tiers, per-pick fees, receiving and handling charges), accessorials, minimums, billing cadence, fuel and carrier surcharges, SLA credits, liability limits, and notice/exit clauses. Ensure clear KPI definitions, audit rights, and change-order processes to control cost variability and scale capacity.