Prioritize measurable KPIs: order accuracy, on-time shipment rate, average order cycle time, dock-to-stock receiving lead time, and inventory accuracy. Also review chargeback policies, SLA credits, and real-world reporting cadence to ensure transparent operational governance.

Look for modern racking, segregated pick zones, multi-temperature capability if needed, robust WMS with API/EDI connectivity, barcode scanning, dedicated packing lines, and space for value‑added services like kitting and returns processing.

A Pasig location reduces urban transit times to Manila demand centers and shortens drayage to major ports and airports, which lowers cost-to-serve for same-day and next-day deliveries. Traffic variability still affects peak-hour SLAs, so confirm carrier route frequency and congestion mitigation plans.

Common models include storage-per-sqm tiering, pick-and-pack per-line or per-order fees, receiving and handling charges, and minimum monthly guarantees. Negotiate volume discounts, seasonal rate adjustments, and clear definitions for billable events to align cost with variable demand.

Evaluate their list of contracted couriers, frequency of pick-ups, integration depth (real-time rates, tracking APIs), consolidation and routing capabilities, and references showing performance on routes important to your customers. Ask for sample rate cards and transit-time matrices.