Evaluate throughput capacity, WMS/API integration, inbound receiving and cross-dock capabilities, slotting and pick-pack efficiency, scalable labor models, SLA performance metrics, and reverse logistics processes. Verify carrier connectivity and transit times to primary customer zones to ensure cost-effective last-mile delivery.

Closer multimodal access reduces drayage and road transit time, lowers dwell at terminals, and enables more efficient routed consolidation. That translates to lower landed cost and improved delivery windows; for time-sensitive SKUs, shorter transit legs reduce buffer inventory needs and safety stock.

Require a modern WMS with real-time inventory visibility, API/EDI connectivity to your OMS and carriers, barcode/RFID support, labor management, and reporting dashboards. Confirm support for batch processing, FBA/marketplace integrations, and returns workflows to maintain inventory accuracy and SLA reporting.

Compare fixed vs. variable fee structures, slotting and storage billing, pick/pack and parcel rates, and surge labor pricing. Evaluate whether the provider uses in-house or contracted labor, productivity standards, and overtime policies—these factors materially affect per-order cost during peak seasons.

Review facility security, insurance coverage, customs handling experience, hazardous goods capabilities, and contingency planning for power or transport disruptions. Verify data security for systems integrations and ensure the provider meets local regulatory requirements for storage, labeling, and product traceability.