Require a modern WMS with EDI/API connectivity, real-time inventory visibility, accurate pick-and-pack operations, kitting and returns processing, bonded storage and customs brokerage. Verify SLA commitments for order accuracy, picking speed and cut-off times to ensure consistent omnichannel fulfilment.

Port proximity and feeder frequency influence transit variability and consolidation options. Frequent feeder services and regional consolidators reduce LCL transit times; bonded warehousing and efficient customs clearance lower landed duty and demurrage exposure, directly reducing total landed cost.

Focus on order accuracy, on-time shipment rate, average order cycle time, dock-to-stock time, inventory turns and cost-per-order. Include metrics for returns processing, WMS uptime and exception-resolution time to capture omnichannel performance and cost-to-serve.

Negotiate clear pricing models (per-pallet, per-order, storage tiers), minimums, volume flexibility, SLA penalties, liability and insurance limits, audit rights and technology fees. Include capacity clauses, termination notice periods and scope for annual rate reviews tied to KPIs.